Refund policy

All the items on the Front Porch Forum store are made to order - just for you! Therefore, all sales are final. Please keep this in mind and read item descriptions and size measurements with care.

If you order an item that doesn't fit, we encourage you to gift it to another FPF fan or sell it to a neighbor on FPF.

To avoid shipping issues, please be careful and double-check that you’ve added the correct address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If this is the case, you can send a photo of the defective or damaged item to memberoutreach@frontporchforum.com. 

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at memberoutreach@frontporchforum.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at memberoutreach@frontporchforum.com.